Refund policy
Thank you for choosing Colors Drama for your art collection. We want you to be completely satisfied with your purchase, and we understand that sometimes circumstances may require a return. Please review our return policy below:
Returns:
Paintings may be returned within 7 days of receiving your order. Unfortunately, after this period, we cannot offer a refund. To initiate a return, please contact us at mycolorsdrama@gmail.com.
Return Shipping:
Customers are responsible for all return shipping expenses. We recommend using a reliable shipping method with tracking to ensure the safe return of the artwork.
Customers are responsible for all return shipping expenses. We recommend using a reliable shipping method with tracking to ensure the safe return of the artwork.
Condition of the Painting:
The painting must be returned in the same condition in which it was received. Please handle the artwork with care and ensure it is securely packaged to prevent damage during transit.
The painting must be returned in the same condition in which it was received. Please handle the artwork with care and ensure it is securely packaged to prevent damage during transit.
Refund Process:
Once the returned painting is received and inspected, we will issue a refund. Please allow up to 5 business days for the refund to be processed. Please note that the original shipping cost is non-refundable.
Once the returned painting is received and inspected, we will issue a refund. Please allow up to 5 business days for the refund to be processed. Please note that the original shipping cost is non-refundable.
Damaged Items:
If your painting arrives damaged, please take clear photos of the damage immediately and contact us at mycolorsdrama@gmail.com within 48 hours of receiving the package. We will work with you to resolve the issue promptly.
We appreciate your understanding and cooperation. If you have any questions or concerns, please don't hesitate to reach out to us. Thank you for being a part of Colors Drama.
If your painting arrives damaged, please take clear photos of the damage immediately and contact us at mycolorsdrama@gmail.com within 48 hours of receiving the package. We will work with you to resolve the issue promptly.
We appreciate your understanding and cooperation. If you have any questions or concerns, please don't hesitate to reach out to us. Thank you for being a part of Colors Drama.
Sincerely,
Ellen